Freight Deliveryĭue to the size and weight of some of our products, they must be shipped via independent freight carriers. Same Day Shipping indicates that an item is in stock in our warehouse and will ship the same day you order it, provided your order is placed prior to 2 pm EST. See the Freight Delivery section for details. *Additional charges may apply for products over 150 lbs. The customer is responsible for any duties, fees or taxes imposed by the receiving country. If you wish to ship something outside the contiguous U.S., you must contact us for a shipping quote. In this event, we will notify you when your order is processed. In rare cases, we are required by law to collect sales tax on product shipping to other states. In most cases, we only charge sales tax to orders that are shipped within the state of Texas. Orders over $1,000 will require a signature at delivery, to ensure safe delivery to the correct person and/or address. This applies to ground shipping only, with the entire order going to one address. Custom fountains, waterwalls, and fountain replacement parts are not eligible for free shipping.Įxpedited shipping can be arranged by calling customer service at 80. Orders over $75 are eligible for free shipping, as long as the shipping address is located within the contiguous United States. Standard Shipping typically takes 5-7 business days depending on your location. Please refer to the individual product you are purchasing for shipping times. Orders received by Kinetic Water Features are typically sent either by UPS, FedEx or U.S.
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